Insights

When Rebrands Go Wrong: Lessons from Cracker Barrel’s Misstep

In Part 1, we made the case that voice and tone aren’t just an afterthought…

The Fine Art of Coloring Inside the Lines: Why Brand Compliance Isn’t Boring — It’s Branding’s Secret Weapon

Brand guidelines get a bad rap. Somewhere along the line, they became known as the…

Why Nostalgia Is the Most Powerful (and Risky) Tool in Branding: Lessons from Cracker Barrel

When you think of Cracker Barrel, what comes to mind? For most people, it’s the…

Icons Aren’t Optional: The Silent Workhorses of Brand Identity | Part 2: Iconography in the Wild – Who Nailed It, Who Fumbled It and Why It Matters

In Part 1, we made the case that iconography isn’t fluff — it’s function. It’s…

Icons Aren’t Optional: The Silent Workhorses of Brand Identity | Part 1: What They Are, Why They Matter and How to Stop Getting them Wrong

Iconography doesn’t get invited to many brand parties. It’s not as loud as a logo…

The Robots Are Here. Good. Now Let’s Show Them How It’s Done.

Last month, I walked the exhibit floor at Customer Contact Week (CCW) in Las Vegas—and…